It was great!! I reached out to customer care to find out more about when I’d receive the product due to a trip I was getting ready to take. Someone responded within 15 minutes. Exactly what they said would happen did. The Elk Rib Rack I ordered was as described. I have seen a few others complain it was chewy, or gristly….. It does come not fully processed and ready for the grill or oven, so I wonder if maybe that’s what they are knocking it for? You do have to do some trimming to remove the “silver”, or membrane (which can be tough). I marinated mine in garlic, fresh rosemary, salt, pepper, then cooked it on the grill until it reached 132º internally. It was melt in your mouth gnaw on the bone good! I have not one complaint!!